Angry Customer Throws Hot Food at Chipotle Worker — What the Judge Served Up Next Was the Perfect Justice
Ever had one of those tough days at work? Well, imagine slinging burritos at Chipotle when a customer takes things way too far. That’s what happened to Emily Russell who was just trying to do her job when a simple order turned into a hot mess, literally.
Customer service isn’t always the easiest job, in fact, it can be downright exhausting — but it shouldn’t be dangerous!
One Chipotle worker was left shaking after she was assaulted by an angry customer — thankfully, a stranger filmed the whole encounter…and it was just the evidence the judge needed to order up justice!
An Un-Happy Meal — Bitter Customer Viciously Attacks Fast Food Worker
When she didn’t get what she wanted, one enraged Chipotle customer overreacted in the most offensive way!
Emily Russell was working at the Chipotle in Parma, Ohio, when Rosemary Hayne, 39, ordered a plain chicken burrito bowl. After nearly 5 years working in the service industry, Russell thought she’d dealt with every kind of customer imaginable. She was dead wrong.
What happened next was shocking.
“She just didn’t like the way I made her food. I made her food twice, and she had left the building, checked her food in the car, and she came back and started yelling at me and my crew, disturbing my customers,” Russell shared.
When Rosemary Hayne didn’t get what she wanted, this 39-year-old woman threw a temper tantrum fit for a 3-year-old. But that’s not the only thing she threw.
“Next thing I know, I had food in my face, dripping from my hair.”
She Threw a Piping Hot Chipotle Bowl in Her Face
In a truly offensive overreaction — Rosemary Hayne took her bowl of Chipotle and launched herself at Ms. Russell.
“She started screaming at me. The next thing I knew she threw the food in my face. I was so embarrassed and in shock.” She said the food was 200 degrees because she had just made it and left her face burning red. “I couldn’t believe my customers had to witness that.”
In a video captured by a nearby restaurant patron, it’s clear that Emily Russell tries to shield herself from the attack. She covers her face with her arms, but she wasn’t quick enough. Hayne violently smashes the ceramic bowl of piping hot food over Russell’s head.
In the video, you can hear the entire restaurant gasp at what they had just witnessed. Horrified, an unnamed woman tried to calm a furious Rosemary Hayne down to no avail. Hayne shoves the woman off of her and continues to yell obscenities at the restaurant patrons.
sheesh she really threw the Chipotle bowl at her pic.twitter.com/yqltRhwHa5— Daily Loud (@DailyLoud) September 7, 2023
This is one bitter customer who put an ugly twist on the age old saying “if you can’t take the heat get out of the kitchen.” Emily Russell was horrified and ashamed when the hot bowl of food was thrown in her face. Still she tried to maintain a positive attitude. Ultimately, she says she suffered “a few bruises, but nothing too major.”
Still, the attack left her shaken. Russell said she quit her job at Chipotle shortly after the incident. She reports she now works at a safer restaurant.
Even though the workplace assault was horrifying, Russell had little hope for justice. “I honestly thought she was going to get a slap on the wrist and nothing of it.”
Boy, was she surprised.
When the case file slid across one Ohio Judge’s desk he served up the unexpected. A slice of humble pie.
The Judge Sentenced Her to Work Fast Food Shifts
Judge Timothy Gilligan was determined to set an example when it comes to proper “restaurant etiquette.”
Spoiler Alert: We don’t throw food at people, no matter how angry we are!
After her violent outburst Rosemary Hayne was sentenced to 90 days in jail for assault. Then, the judge offered to shorten her sentence by 60 days on one condition…if she agreed to work at a fast food restaurant.
The Judge Didn’t Buy Her Crocodile Tears — Neither Did the Victim
Hayne apologized in court to Russell and said there was no excuse for her behavior, but the judge wasn’t buying it. Even after apologizing, Hayne continued to defend her actions to the judge.
“You didn’t get your burrito bowl the way you like it and this is how you respond?” Judge Gilligan questioned her. “You went in there looking for a fight.”
“I did not,” Hayne protested. “If I showed you how my food looked, and how my food looked a week later from that same restaurant, it’s disgusting looking!”
“I bet you won’t be happy with the food you are going to get in the jail,” the judge retorted.
“I’d Like to Walk in Her Shoes”
Judge Gilligan sentenced Haynes to 180 days in jail, and suspended 90 of those days. He said he would award her 60 days in jail credit if she worked at least 20 hours per week at a fast food restaurant for two months.
“Do you want to walk in her shoes for two months and learn how people should treat people, or do you want to do your jail time?” he asked.
“I’d like to walk in her shoes,” Hayne replied.
Despite the serious sentencing, Hayne’s attorney Joe O’Malley, reported his client “is grateful for the opportunity to get a job to reduce her sentence and demonstrate her true remorse for her behavior at Chipotle.”
“She truly regrets her actions and the pain that it caused,” O’Malley reaffirmed though he reports she has not yet found a fast food job.
Whether or not Hayne will choose to work in a fast food restaurant or not, the victim says she’s “truly happy with the outcome.”
“Having her have to walk in my shoes, and go to jail, I think it’s a perfect outcome.”
Having a Bad Day Is No Excuse — You Get What You Give
“She said she was having a bad day. But everybody has a bad day, and you don’t physically take it out on any human being.”
Oftentimes, we hear about stories like Emily’s and we don’t feel justice is served. Thankfully, this judge understood the importance of teaching this offender a lesson — and setting a good example.
“No matter where you work — it could be an office job, it could be a fast food place, it could be anything — like, no job is easy,” Emily concluded.
In the end, this wild story tells us something pretty simple: work can be tough, and everyone’s got their own battles.
No matter if you’re slinging burgers or pushing papers, we’re all just trying to make it through the day. What happened here reminds us that, even when things get messy, throwing a fit or worse, a bowl of hot food, is never the answer.
Life’s already challenging, so why make it harder for each other? Let’s keep it real and treat each other with kindness — because in the end, that’s what makes the daily grind a little bit easier for all of us.