“My heart overflowed with gratitude and my eyes filled with tears as she kept asking my mom, ‘Is this ok?'”

With some of the heartache and other distressing moments that happen worldwide, it’s easy to feel as if there isn’t much goodness in the world.

However, one waitress showed that a dose of kindness can still be afforded to others as she helped a 79-year-old woman cut a steak into smaller pieces, making it easier for her to eat it.

How a Waitress Went Above and Beyond for Her Customer

olive garden waitress elderly compassion
Yolanda Palacios/Facebook

In March 2019, a woman named Yolanda Palacios took to Facebook to share her experience of her and her family grabbing dinner at an Olive Garden in Laredo, Texas.

Her “79-years-young” mother was also in attendance.

“So last night we went to go eat at Olive Garden. My mother, who is 79 years young, decided to sit at the corner of the table where she felt more comfortable and open space if she needed to get up during dinner. Our orders arrived, and I was speaking with my 15-year-old who was in front of me,” she wrote in the Facebook post.

And before long, Palacios was met with a heartwarming surprise.

How a Small Dose of Compassion Turned a Woman’s Day Around

Palacios noted that she turned around to check on her mother, only to notice that their server named “Susie” was cutting her mom’s steak.

“I was in total awe. I immediately thanked her, and her response was, ‘No problem, I don’t mind, I have grandparents, and I know how it is at times.’

“My heart overflowed with gratitude, and my eyes filled with tears as she kept asking my mom, ‘Is this ok? Let me cut this one up more for you’ she stood there cutting the meat into smaller pieces for a good 3 minutes.”

Palacios said her mom “would turn to look at her” with a smile, prompting her to “smile back at her.”

Palacios explained that she told the manager about all the help and kindness Susie shared.

“I expressed my gratitude towards her and told him that this kind of heart that she has full of caring & compassion is not taught by employers,” she wrote.

Palacios further wrote that Susie should be “commended” and “acknowledged” for going above and beyond in her service which is “lacking in many establishments.”

How a Waitress Proved the Importance of Compassion

The post garnered not only the attention of fellow social media users but also Olive Garden’s Facebook account.

“We are so grateful to have team members like Susie who go the extra mile to make our guests like Yolanda and her mother feel like family #MyOliveGardenFam,” they wrote.

People didn’t hesitate to share how much joy they felt after seeing the post.

One person wrote: “Serious props to that waitress. I have a grandmother who is 85, and this really hits home with me. She’s the only remaining grandparent I have left, and I make it my MO to make life a little easier for her every chance I get. It’s nice to know there are still some of us left in my generation that treat our elders with respect.”

“I love people like that; she is lovely with so much class,” another added.

A third wrote: “What a wonderful young lady. Wished there were more like her in the world. Sweetest gesture. Her parents should be proud.”

Simple gestures of good faith can surely put a smile on people’s faces!


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