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Technician Notices Womans Fussy Toddler When He Goes to Set Up Their Internet - His Response to Her Child Overwhelms Her
Internet Technician Carries and Comforts Crying Toddler for 45 Minutes
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Technician Notices Womans Fussy Toddler When He Goes to Set Up Their Internet - His Response to Her Child Overwhelms Her

In the midst of our busy lives, sometimes we encounter moments that remind us of the immense kindness that still exists in the world.

Jessica Donnahoo, a mother from South Carolina, recently experienced one of these heartwarming moments when a routine visit from an internet technician turned into something extraordinary.


What an Internet Technician Did When He Saw a Crying Child

woman hugging a young boy
Photo by Ivan Samkov

Jessica's household was having a challenging day. Her 3-year-old son, Sailor, was born with two rare brain defects that left him blind, making it difficult for him to communicate his needs. On top of caring for Sailor, Jessica was tending to her 2-year-old daughter and managing household chores, all while her husband was at work. It was undoubtedly a tough day for this dedicated mother.

Enter Robert Kinney, the Internet technician assigned to install the Donnahoo family's internet and set up their TV streaming. Little did he know, he was about to make a profound difference in their lives.

Jessica expressed her gratitude in a heartfelt online post to Spectrum Internet:

"Today your technician Robert came to our home to upgrade our internet and help us start up TV streaming. He walked into a mess. My son, Sailor, is three years old. He was born with two rare brain defects and he is blind."

Sailor had been crying all morning, and Jessica was doing her best to comfort him amid her other responsibilities. But when Robert arrived and began speaking, something remarkable happened. Sailor, guided by the warmth of Robert's voice, reached out and motioned to be held.

In a true display of empathy, Robert didn't hesitate. He picked up Sailor and proceeded to hold him close for the entire 45 minutes he spent in their home. He comforted the young boy, allowing him to feel safe and secure. Sailor, feeling the kindness and compassion in Robert's actions, eventually drifted off to sleep in his arms.

How One Man Proved the Importance of Compassion

Jessica was deeply moved by this simple act of kindness. She realized that Robert had seen a need greater than just setting up the internet; he had recognized the importance of comforting a distressed child and supporting an overwhelmed mother.

"Robert could have walked in, rushed, and left, but instead he saw a need greater than internet and met it. That’s beyond customer service — it’s humanity at its best. Robert deserves a raise… a promotion… something! He’s an asset to your company and I will never forget his kindness."

This heartwarming story serves as a reminder that amidst our daily routines, there are individuals like Robert who go above and beyond to extend kindness and make a positive impact in the lives of others. The online community also expressed their appreciation for Robert's compassion, emphasizing the importance of recognizing such acts of goodwill in our society.

In a world sometimes overshadowed by negativity, stories like these remind us of the power of simple acts of kindness and the profound difference they can make. Robert's actions touched the hearts of the Donnahoo family and all who heard their story. It's a beautiful reminder that kindness and compassion can brighten even the toughest of days.

As we go about our lives, let us remember the significance of being kind to one another, for it is in these small acts that we find the true essence of our shared humanity.

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